Remote | Barcelona, Catalonia, Spain | DS_CS | Full time | Japanese
Description
Teleperformance Spain is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
Responsibilities
- Receive incoming telephone calls from new and existing customers
- Manage customers’ orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
- Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
Key Competencies
- Data accuracy
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
Candidate Profile
- Confident and enthusiastic.
- Ability to work well as part of a team as well as independently
- Native level of Japanese
- Fluency in English or Spanish
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, reliable and thorough
- Work permit required
Benefits
What we offer
- 38.5 hours/week and night-shift schedule: from 1:00 to 9:00, from Monday to Friday
- Salary: 18.071,30€ gross/year + night-shift bonus
- Remote work from Spain
- Individual career paths to grow within the project
- We are one of the world’s largest provider of contact center services
- Engage in an excellent work environment and team building activities.
- Dynamic and international environment