Fashion Customer Service Representative – Japanese (Remote from Spain)

Remote | Barcelona, Catalonia, Spain | DS_CS | Full time | Japanese


Teleperformance Spain is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.


  • Receive incoming telephone calls from new and existing customers
  • Manage customers’ orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
  • Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales


Key Competencies

  • Data accuracy
  • Attention to detail
  • Ability to gain immediate credibility and trust
  • Exceptional communication skills
  • PC and system literate


Candidate Profile

  • Confident and enthusiastic.
  • Ability to work well as part of a team as well as independently
  • Native level of Japanese
  • Fluency in English or Spanish
  • First class written, verbal and interpersonal skills
  • Numerate and articulate
  • Well organised, reliable and thorough
  • Work permit required


What we offer

  • 38.5 hours/week and night-shift schedule: from 1:00 to 9:00, from Monday to Friday
  • Salary: 18.071,30€ gross/year + night-shift bonus
  • Remote work from Spain
  • Individual career paths to grow within the project
  • We are one of the world’s largest provider of contact center services
  • Engage in an excellent work environment and team building activities.
  • Dynamic and international environment


Apply now

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