Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting business development project with Google Products.
Purpose of the Role
Join our Business Development team and be the first point of contact for businesses across EMEA. You’ll identify new sales opportunities, engage with potential clients, understand their needs, and guide them toward the right solutions via outbound calls and emails.
Responsibilities:
Make outbound customer calls to promote and sell services.
Create, maintain, and update a customer database with complete information.
Consolidate and build the customer base.
Record outbound call history and customer responses in detail.
Ensure consistent customer follow-up.
Monitor competitors’ products or services and develop selling strategies.
Handle customer needs and inquiries.
Requirements
Language Skills: native or advanced level of Russian. Good level of English (oral and written).
Experience: 14 months sales experience and customer interaction. Ability to learn and adapt quickly.
Able to perform tasks independently with some supervision.
CRM Skills: proficient CRM experience, comfortable with using CRM software to track customer interactions and assist in sales processes.
Communication Skills: solid communication skills, able to convey messages clearly, participate in meaningful conversations, and contribute to team efforts.
Business Acumen: solid business acumen, able to understand business principles and contribute to operational improvements.
Personal Skills: Proactive and motivated. A customer-oriented team player.
Specialized Skills for the Russian Market:
Russian Market Knowledge:
Understanding of the Russian business culture.
Knowledge of regional differences within Russia, recognizing the particularities of each area to tailor sales strategies.
Familiarity with the key sectors of the Russian economy, identifying business opportunities and understanding the specific needs of each industry.
Russian Communication:
Ability to communicate with Russian professionals, both in formal and informal settings, adapting the communication style to the context and the interlocutor.
Understanding of the nuances of Russian business language, using appropriate terminology and avoiding cultural misunderstandings
Russian Legal Knowledge:
Basic knowledge of Russian business regulations and data privacy laws.
Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
What we offer:
Full-time position (39 hours/week)
Salary: 21.080€ gross/year + up to 3.720€ gross/year
This is a Hybrid working model in Barcelona.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
Relocation support
Intense specific sales training.
A permanent presence of coaches who will facilitate your personal and professional development
Established career path to grow within the project
Continuous training and certifications within Google products
Bi-weekly, monthly or quarterly contests
Employment with the world’s largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
If you possess customer-centric skills, a talent for sales, and excel in a dynamic environment, apply now to join our team and make a significant impact in the Russian market!
