TP, as the owner of this website, uses different types of cookies, including cookies for commercial or advertising purposes, among others. If you wish to access the cookie configuration tool again, please click here. Merely visiting our website does not imply that you are providing us with any personal data, nor are you obliged to do so, except for information related to technical cookies.
1. Identification of the Data Controller
- Corporate name: TELEPERFORMANCE ESPAÑA, S.A.U.
- Tax ID number: A78915394
- Registered address: Calle Alcalá No. 265, Building 1, 4th floor, Madrid, Spain
- Contact: dpd@es.teleperformance.com
2. What is a cookie?
Cookies are strings of characters that are stored on the hard drive or in the temporary memory of a user’s computer when accessing the pages of certain websites. In general, cookies may serve a wide variety of purposes, such as recognizing you as a user, obtaining information about your browsing habits, or personalizing the way content is displayed.
3. Types of cookies
There are different types of cookies depending on various factors.
Depending on the entity that manages the domain from which the cookies are sent and processes the data obtained, the following may be distinguished:
- First-party cookies: cookies created by the owner of the website.
- Third-party cookies: cookies managed by a third party other than TP.
Depending on the length of time they remain stored in the user’s browser:
- Session cookies: designed to collect and store data while the user accesses a website. These are temporary cookies that disappear when the session ends.
- Persistent cookies: data are stored on the user’s device and may be accessed and processed for the period defined by the cookie controller, which may range from a few minutes to several years.
Depending on the purpose for which the data obtained are processed:
- Technical or functional cookies: cookies that allow the user to browse through a website, platform or application and use the different options or services available therein, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements of an order, completing the purchase process, submitting a registration or participation request for an event, using security features while browsing, or storing content for video or audio playback.
- Preference or personalization cookies: cookies that allow information to be remembered so that the user accesses the service with certain characteristics selected by them that may differentiate their experience from that of other users, such as the language of the website.
- Analytical/statistical cookies: cookies that allow their controller to monitor and analyse the behaviour of users of the websites to which they are linked. The information collected through these cookies is used to measure the activity of websites, applications or platforms and to create browsing profiles of users, in order to introduce improvements based on the analysis of usage data.
- Behavioural advertising/marketing/tracking cookies: cookies that store information related to your browsing habits on the website and allow us to display personalised advertising based on such browsing habits.
When accessing the website, you will be asked for your consent for the installation of cookies that are not strictly necessary for the operation of the website or do not relate to your personalisation preferences, such as, for example, analytical or behavioural advertising cookies.
4. Cookies used on this website
This website uses cookies to facilitate navigation, for security purposes, and to improve the efficiency and personalisation of the services offered to Users.
Users browsing the website may find cookies inserted directly by the Owner, or cookies inserted by entities other than the Owner, as detailed in the following sections:
The personal data collected through cookies may include IP addresses, device identifiers, browser type and version, operating system, pages visited, time and duration of visits, and approximate geolocation. Where third-party advertising or analytics cookies are used, these providers may also process your data as independent controllers or joint controllers, as described in their own privacy policies.
The legal basis for the use of non-essential cookies (analytical, advertising and preference cookies) is your freely given, specific, informed and unambiguous consent (GDPR Art. 6(1)(a)). Technical/strictly necessary cookies are deployed on the basis of our legitimate interest in the secure operation of this website (GDPR Art. 6(1)(f)), for which your consent is not required. No cookies on this website are deployed solely on the basis of legitimate interest where consent would otherwise be required.
5. Can I configure my browser to prevent the installation of cookies?
Using the cookie configuration tool, you may reject or accept cookies that require your consent at any time by clicking here. Withdrawing your consent is as straightforward as giving it and may be exercised at any time without detriment to you.
You may also restrict, block or delete cookies from any website through your browser. Instructions for each browser are as follows:
- For more information on Google Chrome, click here.
- For more information on Firefox, click here.
- For more information on Microsoft Edge, click here.
- For more information on Safari, click here.
6. International transfers of personal data (GDPR Art. 13(1)(f), 46)
Some of the third-party providers identified in Section 4 are established outside the European Economic Area (EEA), including in the United States. Where your personal data are transferred to third countries, TP ensures that appropriate safeguards are in place in accordance with Chapter V of the GDPR, such as: (a) an adequacy decision by the European Commission (e.g. the EU–US Data Privacy Framework); or (b) Standard Contractual Clauses (SCCs) adopted by the European Commission.
7. Data protection rights
In relation to the personal data processed through cookies on this website, you may exercise the following rights under the GDPR:
a) Right of access (Art. 15): to obtain confirmation of whether we process your personal data and to receive a copy of such data.
b) Right to erasure (Art. 17): to request deletion of your personal data where, for example, it is no longer necessary for the purposes for which it was collected.
c) Right to restriction of processing (Art. 18): to request that we limit the processing of your personal data in certain circumstances.
d) Right to data portability (Art. 20): to receive your personal data in a structured, machine-readable format where processing is based on consent.
e) Right to object (Art. 21): to object to processing based on legitimate interest.
f) Right to withdraw consent (Art. 7(3)): to withdraw your consent at any time, without affecting the lawfulness of processing based on consent given before withdrawal.a) Right of access (Art. 15): to obtain confirmation of whether we process your personal data and to receive a copy of such data.
b) Right to erasure (Art. 17): to request deletion of your personal data where, for example, it is no longer necessary for the purposes for which it was collected.
c) Right to restriction of processing (Art. 18): to request that we limit the processing of your personal data in certain circumstances.
d) Right to data portability (Art. 20): to receive your personal data in a structured, machine-readable format where processing is based on consent.
e) Right to object (Art. 21): to object to processing based on legitimate interest.
f) Right to withdraw consent (Art. 7(3)): to withdraw your consent at any time, without affecting the lawfulness of processing based on consent given before withdrawal.
If you wish to exercise these rights in relation to the information processed through the cookies on our website, you may obtain further information by consulting TP’s Privacy Policy. Please note that you also have the right to lodge a complaint with the competent supervisory authority (in Spain, the Spanish Data Protection Agency – Agencia Española de Protección de Datos, Calle Jorge Juan 6, 28001 Madrid) if you consider that the processing has not been carried out in accordance with the applicable regulations.
8. Amendments to the cookie policy
TP reserves the right to amend this Cookie Policy in order to adapt it to legislative or case-law developments, as well as to industry practices. Where such amendments require fresh consent, users will be asked to provide it before the changes take effect.
