Italian Operations Manager (Telco partnership)

GL_TELCO | Milan, Metropolitan City of Milan, Italy

 

Teleperformance is the worldwide leader in the contact centre & outsourcing industry, providing customized omni-channel, digital transformation and customer experience solutions to leading brands in 80 countries with over 300.000 professionals.

We are looking for an Operations Manager to work with a large cross-functional team alongside one of Italy’s main telco companies. The goal of the Operations Manager will be to support the execution of the partnership across multiple workstreams, in collaboration with the partner management team and the partner itself.
Daily activities will include management of programs such as: investment allocation and tracking, contractual enablement in collaboration with legal POCs, performance reporting across KPIs, partnership issue resolution, stakeholder management, and others.

  • Forge trusted professional relationships with the partner management team members and the telco partner stakeholders
  • Work with cross-functional teams including Legal, Partner Management, Marketing, and other functional teams (e.g. Sales, Engineering) involved in the partnership, connecting the dots and enabling faster decision making and execution
  • Support governance processes and executive reviews with data and insights
  • Manage investment budget allocation and tracking
  • Liaise with partner managers and legal experts and partner side to facilitate contractual expansion of the partnership
  • Applying problem solving skills to remove partnership blockers
  • Support reporting on business performance against a predefined set of KPIs

Requirements

  • BA/BS degree or equivalent practical experience
  • Ability to speak and write in Italian and English fluently and idiomatically
  • Experience in program/project management or operations, including managing multiple work streams at the same time
  • Experience working in a cross-functional and geographically dispersed team

Benefits

  • Full-time (39 hours/week) and long-term contract
  • Salary: 52.250€ gross/year + up to 2.750€ gross/year in bonus
  • “Work from home” position, although you may be required in the office in specific occasions

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