Teleperformance is the worldwide leader in the contact center & outsourcing industry, providing customised omni-channel, digital transformation and customer experience solutions to leading brands in 80 countries with over 300.000 professionals.

One of our partners, a leading cloud service provider in the world, needs you to join and support our continued growth. We are looking for a global trainer to onboard and train our team of international sales coaches.

What you’ll do

• Define and implement in alignment with training manager and operations management training strategies and processes to remotely train the sales coach team
• Manage the end-to-end training cycle implementation (needs analysis, planning, delivery, impact measurement, follow up)
• Design training materials and collateral to support new hires and the existing team of coaches

• Manage the new hires onboarding process: from Pre-activation to Role Readiness (starting dates, credential activations, training schedule, reporting, success measurement..)

• Measure the new hire performance and report it in scheduled reports and meetings
• Create and manage the ongoing training plan for existing coaches, including updates, refresher training, product, sales and business development training
• Ensure sales and product training are clearly defined, documented and delivered.

• Promote the implementation of internal and external best practices which lead to improved sales performances.

• Measure the impact on Sales Coaches performance of the ongoing training programs
• Align with internal and external stakeholders to review the training plan progress and insights and to collect feedback and needs.