German Sales Quality Analyst

GL_CL_QA | Barcelona, Catalonia, Spain | Full time

 

We are glad to invite you to join one of the leading entertainment brands. We are currently looking for a Quality Analyst with native level of German, eager to develop his/her career with the worldwide leader in outsourced omnichannel customer experience management.

This role requires a professional with a keen eye for details who can work resourcefully and efficiently to assure quality of programs, software and systems.

Your main responsibilities will be:

  • Performs call, secure email and chat reviews using established quality monitoring forms.
  • Reviews for compliance with policies and procedures, ensures staff are providing accurate information.
  • Reviews After Call Surveys.
  • Prepares quality reports and performance trends.
  • Provides management with daily and month end call management and department performance reports.
  • Works on a variety of assigned special projects.

What will you bring?

  • Native level of German and fluent in English
  • Professional verbal and written communication skills
  • Ability to use procedures to make decisions and logic to identify needed exceptions
  • Ability to handle multiple tasks at a time and meet deadlines
  • Technical expertise with spreadsheet and word processing software
  • Proficient PC skills
  • Must be self-motivated, detail oriented, have the ability to accurately gather and document statistics
  • Must be effective and efficient working in a team environment
  • Excellent typing skills

Why should you apply?

  • Full-time contract, 39 hours/week, from Monday to Friday.
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world’s largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

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  • Dinos qué idiomas puedes hablar y a qué nivel
  • Perfil profesional

  • Tipos de archivos aceptados: pdf, doc, docx.
  • CV
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