German Presales and Customer Service Advisor – Google Ads Products
GL- SRDBarcelona, Catalonia, SpainOther
Are you a Google fan?
Do you love Google products?
Are you passionate about the web and new technology?
If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!
We are currently seeking Presales & Customer Service agents (with native level of German) to join our growing company in Barcelona
- Provide frontline service to customers and route their calls to the appropriate department
- Outbound calls to identify and get in touch with decision makers.
- Identify potential clients.
- Book appointments with sales representatives who will close the deal.
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
- Native level of German
- Ability to speak and write English fluently
- Customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate – Previous Salesforce.com knowledge is a plus
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive – can work with minimal supervision
- We offer two types of contract:
- Full-time contract, 39 hours/week, from Monday to Friday, from 9.00 to 18.00
- Part-time contract 22.5 hours/week, from Monday to Friday, from 9.00 to 13.30 or from 13.30 to 18.00
- Salary: 30.000€ gross/year with certification
- Salary: 25.000€ gross /year without certification
- 1 week of initial training
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world’s largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Long Term Contract