Fashion Customer Service Representative – Polish market
DS_CS | Barcelona, Spain | Full time
Are you interested in Fashion?
Would you like to help customers to make the right choices ?
Teleperformance Spain, a leading international outsourcing company is looking for Polish and Spanish speakers to start working from home in Customer Service for one of the most famous Fashion Brands in Spain
- Receive incoming telephone calls from new and existing customers
- Manage customers’ orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
- Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
- Data accuracy
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
- Confident and enthusiastic.
- The ability to work well as part of a team as well as independently
- Native/Advanced Polish and intermediate level of English
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, reliable and thorough
What we offer
- Full-time position (39hrs/week), from Monday to Friday, from 09.00 to 18.00
- Competitive salary
- Fixed-term contract
- Individual career paths to grow within the project
- We are one of the world’s largest provider of contact center services
- Engage in an excellent work environment and team building activities.
- Dynamic and international environment