Customer Support Trainer – Fintech

ST_TR | Barcelona, Catalonia, Spain

We’re looking for a dynamic individual, with a passion for training and helping others to improve and expand their knowledge.

Candidates should possess strong organizational skills, business acumen and be able to deliver in a fast-paced, multilingual environment.

The trainer will be responsible for planning, managing and delivering sales and product training in a Sales and Customer Support Fintech Operation.


  • To align with Ops management, Training Manager and trainers to plan, develop and deliver onboarding and ongoing training programs based on needs analysis and the business goals of the operations
  • To align with management teams on a weekly basis to review the training plan progress, to collect feedback, insights from Quality Audit and needs and set up development plans for teams and individuals
  • To ensure training are clearly defined, documented and delivered for each role within the operation
  • To choose appropriate training methods per case and prepare education material, ensuring their compliance with TP and client standards and guidelines
  • To implement internal and external best practices into the training which lead to improved sales performance and profit.
  • To track training attendance and feedback
  • To measure training results, analyse their impact on the ops performance and prepare reports to be shared with the management
  • To complete training needs analysis on a scheduled basis
  • To be proactive in creating processes and improving/streamline the existing ones


  • BA/BS degree or equivalent practical experience.
  • Experience in Fintech industry
  • Experience in Customer Support Operations
  • Strong interest in delivering training in a classroom setting.
  • Critical-thinker and problem-solver
  • Strong influencer that can act on management level and influence internal stakeholders that can drive change at the string pace needed
  • Ability to speak and write English fluently and idiomatically. Desirable knowledge of one of the following languages: Spanish, French, Italian, Portuguese, German.
  • Strong interpersonal, communication and public speaking skills
  • Good time management and multitasking skills
  • Desirable experience in training
  • Desirable project management skills.
  • Knowledge of Zendesk will be considered an asset


  • Full-time contract, 39 hours/week
  • Competitive Salary
  • Train the trainer period
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world’s largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • International business casual environment
  • Long Term Contract
  • Competitive Benefits package!

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