Arabic Inbound Sales Representative – Web Hosting

GD_INBBarcelona, Catalonia, SpainFull time

Job Description

If you are a tech savvy, creative, outgoing professional, and your willing to roll up your sleeves to get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Our new business partner powers the world’s largest cloud platform to registrar internet domains and provides web hosting solutions for 18 million customers worldwide. Our objective is to build a ‚Äúbest in the class‚ÄĚ customer service & sales team to assist business owners through-out Europe.

Wor from Home:

We will start working from home but we can’t wait to meet you in person back in our amazing offices, located in the heart of Barcelona.

While working from home, you will be able to join all Teleperformance Team Building activities, such as yoga, mindfulness, zumba, language training, workshops… find out more on our Facebook group TP Campus!

What you’ll do

As an Inbound Sales Representative, your previous knowledge combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

  • Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.
  • Reach assigned sales target
  • Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.
  • Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
  • Master knowledge on one or several core products.
  • Coach colleagues on areas of expertise and take escalation call from those subjects.

Job Requirements

  • 1-2 years of customer care & sales experience with a proven record of achieving sales goals in a structured environment.
  • Native level of Arabic
  • Advanced level of English
  • Experience with the Middle East and Egyptian markets
  • Target and Sales – Oriented, used to KPI’S
  • Verbal skills ‚Äď Articulate, clear and friendly tone in a neutral accent without dead air
  • Comprehension ‚Äď Ability to clearly understand and respond appropriately to the problem statements
  • Ability to maintain and manage active engagement during communications
  • Capable of managing communication flow and direction
  • Knowledge of internet connectivity and troubleshooting
  • Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
  • Excellent research skills with proficiency in the usage of ‚Äėsearch‚Äô function
  • Adaptability to change in schedule and skill set as prescribed by Service Delivery
  • Team player that is willing to make adaptations for the benefit of customers and the program’s engagement activities
  • Goal orientated with a focus on learning and continuous improvement
  • Fluent in discovering customer pain points and needs
  • Capable of effectively handling customer objections and driving value add in solutions offered
  • Capable of effectively utilizing product benefits to drive customer desire to buy
  • Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value
  • Effective time management and strong focus on schedule adherence and/or attendance

**Candidates should have a valid European work permit

Benefits

  • Full-time position (39hs/week), from Sunday to Thursday.
  • Salary: 18.794,21‚ā¨ gross/year – up to 23.073,63‚ā¨ gross/year
  • 6 weeks of initial training.
  • A permanent presence of coaching figures & leaders who will facilitate your personal and professional development
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world’s largest CX services
  • Excellent & Modern work environment, social arrangements and personal development
  • Monthly salary with performance-based bonus
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
  • Long Term Contract
  • Access to Teleperformance worldwide development programs

Aplicar ahora

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  • Perfil profesional

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