Social Monitoring & Checking Content – E-Commerce

Madrid, Community of Madrid  Spain | Full time | ES


Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled group of professionals to help improve the business, and identify areas of growth based on digital advertising campaigns.


  • Ratings and reviews, respond and follow up on Apple store, Google play, Google maps and Trustpilot daily.
  • Create r&r report daily.
  • Review social media content from PS21 agency
  • Create quarterly trends reports
  • Properly answer reviews
  • Tracking of competitors in Social Media


  • BA/BS degree in marketing, communication, engineering, mathematics, statistics or similar domains
  • Native level of Spanish.
  • Advanced level of English.
  • Experience in Digital marketing, e- commerce, retailer sector or marketplace, ideally in CRM or User growth, Marketing
  • Experience in Online Business, PPC, SEO, SEM
  • Experience in the areas of Beauty, Fashion & Lifestyle
  • A team player with strong leadership, analytical and communication skills.


  • Full time position (39h per week, Monday to Friday).
  • Competitive Salary
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
  • Permanent Contract.
  • Established career path to grow within the project.
  • Employment with the world’s largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

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